FAQ
Simple answers to help you move fast.
This page collects the questions we hear most from leaders evaluating CNRY. If you don’t see your question, Talk to CNRY or Book a 15‑min intro—we’ll give you a straight, practical answer.
Getting started
What’s the best first step?
Most teams start with FixFinder™ to get a measured baseline and Top‑5 priorities. If you already know what you need (e.g., SOPs, checklists, training), go straight to ReadyKit™. For a specific question or tight timeline, use Advisory & Custom.
How quickly can we begin?
We keep capacity for new starts. For standard scope, we can usually begin discovery promptly after the intro call.
Do you work outside coffee roasteries?
Yes—our methods apply across specialty manufacturing and craft food & beverage. If you’re unsure, book a 15‑min intro and we’ll confirm fit.
Products & services
FixFinder™ — Operational Risk Diagnostic
What do we receive?
A Resilience Snapshot (strengths/opportunities), your FixFinder Score, and a Priority Action Table sequenced for impact within ~90 days.
How long does it take?
Most engagements complete in 7–10 days from kickoff.
Can we run it across multiple sites?
Yes. We consolidate into an executive roll‑up.
ReadyKit™ — Operational Readiness Kit
What’s included?
Audit‑ready SOPs, role checklists, training aids, document control (versioning, distribution log, master register), and optional clause cross‑mapping.
Essentials vs. Plus?
Essentials = single‑site standardization and quick wins. Plus = multi‑site/certification depth (skills matrix, drills, mapping, risk dashboard starter).
CNRY Retainers — Cadence & Improvement
What’s the difference between Lite, Core, Plus?
Lite = single‑site pulse. Core = deeper updates + drill/metrics. Plus = multi‑site and certification support.
Do retainers replace internal management?
No. We amplify your leadership with cadence, updates, and evidence hygiene.
SourcedRight™ — Vendor‑Neutral Procurement
When to use SourcedRight vs. VBYB?
If you’re comparing multiple vendors or need RFQ management, choose SourcedRight™. If you already have a front‑runner and want a fast, neutral check, choose VBYB.
What does TCO include?
Capex, install, utilities, consumables, service, maintenance, and expected uptime.
VBYB — Verify Before You Buy
What do we get?
A short, defensible recommendation: quote/scope validation, references checked, TCO sanity check, risk flags with mitigations, and a go/no‑go call.
Turnaround?
Rapid—scoped to your purchasing window.
Advisory & Custom — A‑la‑carte Support
When should we choose this?
When timing is tight, scope is evolving, or you need targeted help (audits, drills, incidents, rollout, change‑management) without a larger project.
Delivery & scope
Do you work remotely or on‑site?
Remote‑first with on‑site where it adds value.
Multi‑site operations?
Yes—global time zones supported; clean roll‑ups for leadership.
How heavy is the lift on our side?
Light and purposeful. Short discovery, focused touchpoints, quiet work between sessions.
Can you integrate with our tools?
Yes. We align to your existing systems where it helps adoption.
Evidence & compliance
Are deliverables audit‑ready?
Yes—version control, distribution logs, training verification, clause cross‑mapping (when included) are built in.
Do you support certifications?
We can align to ISO 9001/22301/31000, and we offer an Audit Readiness Package (evidence hygiene + mock walk‑throughs).
Do you sign NDAs?
Yes. We work confidentially and maintain a disclosed conflict‑of‑interest register.
Are you vendor‑neutral?
Always. We do not take commissions. We verify and document assumptions so decisions are defensible to boards, insurers, and auditors.
Pricing & billing
Do you publish prices?
We keep pricing simple and scoped. Fixed‑scope services (like VBYB) are priced transparently; for others, we share typical ranges on the intro call.
How do you bill?
Fixed fees for defined scopes; retainers bill monthly. Invoices in GBP, USD, CAD, or EUR.
What payment methods do you accept?
Bank transfer (preferred). Card available on request.
Scheduling & timelines
When can we start?
We hold capacity for quick starts. We’ll confirm during your intro call.
How long do projects take?
FixFinder: 7–10 days. ReadyKit: depends on scope/sites (we aim for fast wins). Retainers: ongoing cadence.
Regions & industries
Where do you work?
UK, EU, US, Canada.
Outside these areas?
Contact us. We often support remotely or coordinate with trusted partners for on‑site needs.
Which industries?
Specialty manufacturing; strong focus on coffee roasteries and craft food & beverage.
After the engagement
Do you help with adoption?
Yes—onboarding walkthroughs and retainers for cadence.
Do you provide refresh cycles?
Yes. Quarterly refresh options pair well with retainers.
Who owns the deliverables?
You do. We license templates to you; finalized documents are yours for internal use.
Can’t find your answer?
Talk to CNRY • Book a 15‑min intro • Or send us your question and we’ll point you to the smallest effective next step.